Air France-KLM has partnered to use Amadeus' Nevio technology to deploy an "offer and order" system, the airline company announced on Tuesday. The move to the new technology will be a "multi-year effort," according to Air France-KLM.
Based on the International Air Transport Association's "One Order" standard, Nevio will streamline purchases into a single order as opposed to having multiple documents, such as a passenger name record, an electronic ticket and electronic miscellaneous documents, for each booking, according to Air France-KLM.
Once operational, customers will have a single unified travel record and a single "order" that contains all their travel details, including services provided by third parties, according to the airline group.
The company said the move would enhance servicing by allowing customers to make changes to their travel and services more easily, and enable more personalised offers.